Refund policy

Last updated: October 21, 2026

We want you to love your Louessa order. If something isn't right, here is how our guarantee works.

90-day money-back guarantee

You have 90 days from delivery to try your order. Wear it, test it, see how it looks on you. Not for you? Contact us within 90 days and we'll refund you.

How to ask for a refund

Email us at contact@louessa.com with your order number. We'll reply with the next steps. Please contact us before sending anything back: items returned without asking us first can't be accepted.

Refunds

Once your request is approved, the refund goes back to your original payment method. Your bank or card issuer may take a few days to post it.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with a photo, and we'll replace the item or refund you.

Questions

Write to us at contact@louessa.com.