Privacy policy

Last updated: October 21, 2026

This Privacy Policy explains how Louessa ("Louessa", "we", "us") collects, uses and shares personal information when you visit our online store or buy from us. Our store runs on Shopify.

Information we collect

Information you give us: your name, email address, shipping and billing address, phone number (if you provide it), your order details, and the messages you send us.
Payment information: payments are handled by our payment processors. We do not store your full card number.
Information collected automatically: device and browser information, IP address, pages viewed, how you arrived on our store, and how you use it. We collect it with cookies, pixels and similar technologies.

How we use your information

To process, ship and track your orders, handle returns and refunds, and answer your questions.
To run, secure and improve our store, and to prevent fraud.
To measure our advertising and, where the law allows and with your consent when it is required, to show you ads for our products on other websites and apps.
To send you marketing emails if you sign up. You can unsubscribe at any time with the link in every email.
To meet our legal obligations.

Who we share it with

Service providers who help us run the store: Shopify (our e-commerce platform), payment processors, shipping carriers, and customer service and email tools.
Analytics and advertising partners such as Google and Meta, through cookies and pixels, to understand how our store is used and to measure and show our ads.
Authorities, when the law requires it or to protect our rights, our customers or others.

We do not sell your personal information for money. Some advertising cookies may count as "selling" or "sharing" under certain US state laws: you can opt out of them with the cookie settings on our store or by contacting us.

Cookies

Cookies keep your cart working, remember your preferences, and help us measure and improve our store and our ads. You can accept or refuse non-essential cookies in the cookie settings on our store, and you can also block or delete cookies in your browser.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to delete it, to get a copy of it, and to opt out of targeted advertising. To make a request, contact us through our email at contact@louessa.com. We will not treat you differently for exercising your rights. We may need to verify your identity before we act on a request.

How long we keep it

We keep your information for as long as we need it to provide our services, to keep our business records, and to meet our legal obligations, and then we delete it.